Old Mill Station - Company Policies

Shipping Information
Shipping Rates
How to order
Payment methods
Backorders/Out of Stock orders
Returns-non defective items
Returns-defective items
Address
Guarantee of Satisfaction

If you are not completely satisfied with any item purchased from Old Mill Station, then we will honor your return as long as it is within our company policy and reason.
We appreciate your business.

Shipping Information


  • Most orders should arrive between 2 and 7 business days, depending on your location.
  • Free ground shipping is within the contiguous U.S. only.

  • Please notify us within 5 days upon receipt of your items if there has been an error in shipment
Shipping Rates

  • Shipping is determined by the total amount and weight of your order and could be either shipped with the U.S. Postal Service (usually Priority Mail) or FedEx Ground upon shippers discretion.
  • All domestic (contiguous U.S.) retail orders up to and including $125.00 are subject to a flat $8.95 shipping and handling fee.
  • Wholesale (not Thomas the Tank Engine merchandise) orders are subject to actual shipping costs regardless of the order amount.
  • Orders will be held and shipped when complete.
  • Consumer Orders (contiguous U.S. only) over $125.00 are entitled to free shipping.
  • Please contact us for shipping charges to international destinations and wholesale merchandise.
  • We have only 2 shipping and handling rates within the contiguous U.S. for consumer retail sales: $8.95 or free!
How to order

  • Order online via our secure merchant account (authorize.net) with your credit card (Visa, MC, Discover) or through PayPal. American Express may be used if paid through Paypal.
  • Order by Phone at 512-353-5130
  • Order by mail: Please make all checks or money orders payable to Old Mill Station. Orders paid by check will be held until the check clears your bank.
Payment Methods

  • We gladly accept Discover, Master Card and VISA credit cards through our website.
  • Orders by Fax or Phone are limited to Master Card and VISA credit cards.


Backorders and Out of Stock Orders

  • We can make a substitution if the item you ordered is temporarily or permanently not available or refund your money for the item. We will notify you about possible substitutions prior to shipping your order.
  • Substitutions will be the same price category (if possible) like the out of stock and backordered item.
  • Backorders may delay your complete order until these items become available again.
Returns - non defective items

  • If you are not completely satisfied with an item purchased and shipped from Old Mill Station, then you must either call us or notify us by e-mail within 10 days of receipt of the merchandise and obtain a return authorization number.
  • Returns must be shipped within 5 days after the RMA number is obtained.
  • The product(s) must be in new, unused condition and it must be returned in its original unopened packaging.
  • Videos and DVD's can not be returned when opened.
  • Shipping charges have to be prepaid.
  • We will not issue refunds for occured shipping charges.
  • Free shipping will be void if the item(s) get returned and we will charge your account for the actual shipping amount.
  • Returns are subject to a 15% restocking fee.
  • We will credit your account when the returned items are back in stock.
Returns - defective items

  • Please notify us immediately if you receive a defective item purchased from Old Mill Station.
  • You must either call us or notify us by e-mail within 10 days of receipt of the defective merchandise and obtain a return authorization number.
Old Mill Station - Address

Old Mill Station
101 Uhland Road, Suite 201
San Marcos, Texas, 78666

wendy@oldmillstation.com
Phone: 1-512-353-5130

www.oldmillstation.com

Thank you for your business.